Shipping & Deliveries Policy

WHAT ARE MY SHIPPING CHARGES?
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.


WHAT IS THE DELIVERY TIME?
Your order will be proccessed up to 3 business days to be ready for delivery.
For East Malaysia, the delivery time will be 2-5 business days after the order leaves our distribution center.
For West Malaysia, the delivery time will be 1-3 business days after the order leaves out distribution center.
For order done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days. To track your order, please input your tracking number shown in the email we will send to you.

Delivery Rules and Restrictions
Orders are shipped on business days only. Business days aren Monday to Friday, 8am to 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.


HOW DO I TRACK MY ORDER OR DELIVERY STATUS?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email will your tracking number and link to track your order online. You will then be able to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the courier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the courier updates their system with your tracking information, you will be unable to track your order.


WHY IS MY ORDER LATE?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
Your order was placed during a local public holiday.
There were unpredictable circumstances beyond our control.


WHAT SHOULD I DO IF I AM UNABLE TO RECEIVE THE PRODUCT AT THE TIME OF DELIVERY?
If you are unable to receive the product at the time of delivery, please kindly contact us for further assistance.


CAN I DELIVER GOODS OUT OF MALAYSIA?
Our online shop will only ship within Malaysia.


WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT(S)?
If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.


WHAT DO I DO IF MY QUESTION ISN'T COVERED HERE?
If you cannot find the answer yo your question here, we recommend you to contact us via

1. Live chat : Cick the Messenger's button or the Whatsapp's button below to start the live chat.
  *Available only when our customer service agents are not currently attending to other customers
2. Call at : +6012-780-2602
3. Email at : lilywong@auzana.com

Our advisors will be happy to assist you.